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Ultimately it’s about setting improvements in motion based on the information obtained. For example, these can be executed based on the Deming cycle: define improvements (Plan), execute them (Do), check them (Check) and adjust them (Act).
I have conducted business analyses for many organisations including KPN, ING and ABN AMRO. This required methods such as Interview Techniques, Workshops, Scrum, Balance Score Card and Kaplan/Norton.
Would you like to know more about my experience in the field of business analysis?